How does Dattak handle a cyber claim in practice? On April 23, 2026, Charles Dagouat (Head of CERT) and Chadi Hanna (Head of Claims) walked through the incident response process, from the first reflexes to compensation, with real cases. The webinar was held in French.
Dattak claims management in numbers
400+ claims handled by our teams
24/7: a cyber hotline available at any time
2 minutes: average response time on the emergency line
12 hours: average business interruption on major claims that caused a stoppage
9/10: average satisfaction score given by policyholders after a claim
Trends we observe
+28% claims frequency between 2024 and 2025
+14% ransomware attacks between 2024 and 2025
Fraud is increasingly present and increasingly sophisticated, in particular bank details (RIB) fraud
An incident response run by two teams
The Dattak CERT takes the call, qualifies the incident, conducts the investigation and recommends eviction, eradication and rebuild measures. The Claims team coordinates the experts, explains the available coverage and supports the policyholder through to compensation. Dattak also relies on a network of more than 100 cyber partners.
Assistance guaranteed with no deductible and no prerequisite check
Direct number for the policyholder, 24/7
Crisis management, digital forensics, crisis communication, restoration of the information system, legal and regulatory support (police complaint, data protection authority notification)
A detailed improvement plan delivered to the policyholder after the incident
Three real cases
Ransomware in the healthcare sector
Encryption of the information system, theft of health data and service unavailability. Dattak covered investigation costs, communication to the victims of the data theft, and business interruption.
Compromise of a partner's SaaS
An SMS-sending service poorly protected by its vendor was hijacked, resulting in significant overbilling for an automotive retail company. Dattak covered crisis management, investigation and legal support to hold the vendor accountable.
Invoice redirection fraud
A school paid €45,000 of works to a fraudulent bank account after a contractor's mailbox was compromised. Dattak covered the fraudulent transfers under the cyber fraud cover and carried out a full audit of the mailbox.
And for prevention: Dattak Defense
Dattak Defense cyber services (cyber scan, cybersecurity audit, Active Directory and Cloud scan, phishing campaigns) are included in the insurance premium, for an estimated annual value of €4,500.
